We want you to have the best experience with us

That's why we offer a variety of support options for your organization, whether it's 24/7 direct support of franchisees, or L2/L3 support for your internal teams, our goal is to provide support that makes you happy every time we help.

We can also provide 99.95% Uptime SLA and  data center grade monitoring for every store.

Call us at any time at 1 (800) 992-9540 or send an email to support@touchpoint.io.
“You guys are the best vendor we’ve ever worked with”
"Also thank you for the very quick response. We requested this two weeks ago and it's already done. Appreciate that!"
“Day 1 of our grand opening went well!! Thanks all for your help”

Menu & Employee Setup

We can help you build your menu, with regions, bundles and discounts, import employees and define upsells, taxes and everything else you need to setup. We help you customize your Online Store and integration, to ensure your setup runs reliably from Day 1.

Store Setup

Touchpoint's chain experts can work with your HQ to define optimized configurations and deployment strategies for your brand, and our nationwide implementation partners can roll out chains in weeks. We typically ship everything preconfigured so your stores can be live in hours.

Continuous Software Updates

Touchpoint automatically updates your system from the cloud without interrupting your workflow. Unlike legacy POS or other vendors, we really fix bugs and don't try workarounds. Our data center mindset is why we can offer 99.95% Uptime SLA's

Hardware & Software Monitoring

We can provide 24/7/365 fully-managed store hardware, including firewall, VPN, and WiFi, and offer monitoring and alerting tools and web-based dashboards to your teams.
This is data center grade managment, inside every store.

New Features

With Touchpoint, you can be certain to stay ahead of the innovation curve and be able to have access to the latest features that are relevant for your business or demanded by your customers.
If you have feature requests, we always listen and make sure our Software Team will discuss it.

Custom reporting

The Touchpoint Data Scientists will work with you to get data beyond standard reporting.
You also have the option to have all the data streamed into a hosted data warehouse for your own analytics, ML pipeline or whatever else you dream.

Why choose Touchpoint? 

We believe that hospitality is about more than food or service; hospitality is about connection, and relationships with guests.
As much as we love making technology, it’s our passion and values that drive us to improve every day, and we believe we can make a difference, together with you.  
  • Cloud manage your store
  • Fully functional when offline
  • Easy to scale
  • Shift & Tip Management
  • 24x7x365 customer support
  • Reduce fraud
  • PCI compliant
  • Affordable Tableside Ordering
  • Move customers faster
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"Thank you. You have an amazing team and we truly appreciate the effort to help make this a successful launch!"

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