We sweat the details at every customer touchpoint
We are e-commerce and high technology pioneers with a track record of success. We have worked for more than 7 years to build Touchpoint into a proven platform to remake commerce for the challenges and opportunities of this new world.
In a post 2020 world, restaurant chains must embrace true cloud and omni-channel everywhere, with an integrated customer experience that unifies customer touchpoints in a single, native solution.
Our background innovating in online commerce and enterprise networking allowed us to built our technology platform from the inside out.
Our cloud platform is an API-driven data and communication powerhouse, able to put the right data on the right screen across thousands of stores and millions of customer devices, and deliver the experiences customers crave and overcome traditional boundaries.
We believe that hospitality is about more than food or service; hospitality is about connection, and relationships with guests. And retail isn't about buying and selling, it's about relationships with customers and providing the ease, value, and accessibility they desire.
After years of building technology to improve brand performance and increase sales through better connections with customers, and after having served hundreds of millions of customers, we're happy to declare that the way people shop and order and transact is on the cusp of a revolution.
We believe now is the time for Customer Experience (CX) revolution that is driven by data-augmented customer relationships. Where knowing who a customer is, and what they're likely to want come together with speed and accuracy of service, safe distance payments, and intuitive UI on a high performance, reliable platform to delight guests and thrill operators.
And we have built Touchpoint to lead this change.
Touchpoint was born out of our desire to increase the brand's connection with the customer -- whether they’re seated at a high-end table service restaurant or whizzing though a drive thru. Now we have added the ability to transact at safe distances - with Zero Contact - regardless of the setting.
We believe our technology should augment the essential qualities your staff already possess.
Touchpoint amplifies the already great culture of service you deliver day in and day out.
The world is changing faster than ever, and the Touchpoint platform is the key to bring your organization into the future.
We're proud of our 99.95% in store uptime SLA's and support issues that are 10X less frequent than industry norms. Our focus on customer experience and our capabilities around guest recognition, personalization and creating seamless experiences are second to none.
But as much as we love making technology, it’s our passion and values that drive us to improve every day, and we believe we can make a difference, together with you.
Reach out to discuss your challenges, and let us help you grow to your brand's fullest potential.